Refund / Cancellation Policy

Cancellations:

A canceled order is an order that has been placed and payment processed. No cancellation fee will be imposed if the cancellation request is recevied prior to shipping your order. If your order ships all applicable costs associated with your order will be assessed.

Returns:

A returned order is any order that has been delivered and then returned or declined by the buyer. This includes orders returned due to failed delivery attempts as a result of adult signature not available. Upon receipt of a returned order back to our facility, a refund will be issued less original shipping charges, return shipping charges, and a restocking fee of 10% of the merchandise amount.

Dissatisfaction with the Quality/Taste:

Symposium is proud to offer some of the world's best wines. We work toward providing you with as much information as possible to help you make a selection you will enjoy, but we can not of course guarantee that you will like the taste of every bottle of wine you may select. In the event you do experience a problem with the quality/taste of a wine, please contact us within 30 days of your purchase. If you would like to return an order for taste reasons, we will issue a refund or account credit for any unopened bottles, less the original shipping charges, return shipping charges, and a 10% restocking fee. Wine purchased that is older than 10 years is not guaranteed in any way.

Special Orders:

Special order items may not be returned or exchanged.

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